Privacy Policy

Last updated: 23 July 2026

This Privacy Policy explains how IPAY9 Casino Australia handles personal information connected with the use of our website, account services, customer support and related platform features.

By using the website or creating an account, you acknowledge that your information may be processed as described in this policy. The information collected in a particular case depends on how you use the platform and which services are available to you.

1. Information we may collect

We may collect information that you provide directly when you register, contact support, use account features or complete a transaction.

This information may include:

Name, date of birth and contact details.
Username, account identifiers and login information.
Email address and other information used for account communication.
Identity or age-verification information, where required.
Deposit, withdrawal and transaction records.
Information provided in messages sent to customer support.
Responsible gaming requests, account limits or exclusion instructions.
Promotional preferences and communication settings.

Payment card numbers, bank details or wallet information may be processed by payment providers. IPAY9 may receive transaction references, payment status and limited payment-related information rather than complete financial credentials.

2. Information collected automatically

When you visit the website, certain technical information may be collected automatically through server logs, cookies and similar technologies.

This may include:

IP address and approximate location.
Browser type, device type and operating system.
Language, screen size and device settings.
Pages visited and time spent on the website.
Login attempts and account activity.
Referral source and navigation between pages.
Technical errors, security events and performance information.

This information helps us maintain website functionality, identify technical problems and protect accounts against unauthorised access.

3. How personal information may be used

Personal information may be used to operate the platform and provide account-related services.

Common purposes include:

Creating and managing player accounts.
Processing deposits, withdrawals and account transactions.
Confirming identity, age or account ownership.
Responding to questions and support requests.
Maintaining account security and preventing unauthorised access.
Detecting fraud, misuse, duplicate accounts or suspicious activity.
Applying account limits and responsible gaming measures.
Improving website navigation and technical performance.
Meeting legal, regulatory or record-keeping obligations where applicable.
Sending service messages related to an account or transaction.
Sending promotional communication where permitted and selected by the user.

4. Legal grounds for processing

Depending on the circumstances and applicable law, personal information may be processed because it is necessary to provide requested services, protect legitimate business and security interests, meet a legal obligation or act on the user’s consent.

Where processing is based on consent, that consent may usually be withdrawn. Withdrawing consent does not affect processing that took place before the withdrawal and may not prevent processing required for security, legal or account-management purposes.

5. Identity and account verification

IPAY9 may request information or documents to confirm identity, age, payment ownership or account details. Verification may be required before certain account functions or withdrawal requests can be completed.

Documents should only be submitted through an approved method provided by the platform. Passwords, complete payment credentials and verification codes should not be sent by ordinary email.

6. Cookies and similar technologies

Cookies are small files stored on a browser or device. They may be used to keep a session active, remember settings, support website security and understand how visitors use the platform.

Cookies may include:

Essential cookies required for login, navigation and security.
Preference cookies used to remember language or display settings.
Analytics cookies used to understand website performance and usage.
Marketing cookies used where permitted to measure campaigns or personalise communication.

Browser settings can be used to block or remove cookies. Disabling essential cookies may prevent login or other parts of the website from working correctly.

7. When information may be shared

Personal information is not shared without a valid operational, security or legal reason. Where necessary, information may be provided to trusted service providers that support the platform.

These providers may include:

Payment processors and financial service providers.
Identity and age-verification services.
Website hosting and technical infrastructure providers.
Customer support and communication services.
Security, fraud-prevention and risk-management providers.
Analytics and website-performance services.
Professional advisers, auditors or insurers.
Government, regulatory or law-enforcement authorities where legally required.

Service providers should only receive the information reasonably required to perform their function and are expected to handle it securely.

8. International data processing

Some service providers may process or store information outside the country in which a player is located. Privacy and data-protection rules can differ between jurisdictions.

Where required, reasonable contractual, technical or organisational measures may be used to protect information transferred internationally.

9. Data retention

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected. Retention periods may depend on account status, transaction history, security requirements, disputes and applicable legal obligations.

Closing an account does not always result in the immediate deletion of all information. Certain records may need to be retained for fraud prevention, payment reconciliation, responsible gaming controls, dispute handling or legal compliance.

10. Information security

Reasonable administrative, technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No online service can guarantee complete security. Players can help protect their information by using a unique password, keeping account credentials private and logging out after using a shared device.

Unfamiliar account activity or suspected unauthorised access should be reported to customer support as soon as possible.

11. Marketing communication

Promotional messages may be sent where permitted by law and according to the communication choices connected with an account.

Players can unsubscribe from marketing messages by using the option provided in the communication or by contacting support. Important service messages concerning security, payments or account status may still be sent.

12. Privacy rights

Depending on applicable law, users may have the right to request access to personal information held about them and ask for inaccurate information to be corrected.

Other rights may include the ability to:

Request deletion of certain personal information.
Object to or restrict certain types of processing.
Withdraw consent where consent is the legal basis.
Request a copy of information in a portable format.
Opt out of promotional communication.
Submit a complaint about the handling of personal information.

These rights are not absolute. A request may be limited where information must be retained for legal, security, payment, fraud-prevention or responsible gaming purposes.

13. Children and underage users

IPAY9 services are intended only for adults aged 18 or over. The platform does not knowingly provide gambling services to minors.

If information belonging to a person under 18 has been submitted, a parent or legal guardian should contact support so the matter can be reviewed.

14. Third-party websites

The website may contain links to payment services, game providers or other third-party websites. Those services operate under their own privacy policies and security practices.

IPAY9 is not responsible for how an independent third party handles information after a user leaves the IPAY9 website.

15. Changes to this Privacy Policy

This Privacy Policy may be updated when platform features, legal requirements or data-handling practices change. The revised version will be published on this page with an updated date.

Players should review this page periodically, particularly after significant changes to the website or account services.

16. Contact and privacy requests

Questions about this Privacy Policy, personal information or privacy rights can be sent through the email support details published on the IPAY9 website.

To help us locate the correct account, a request should include the registered username or email address and a clear explanation of the issue. Do not include a password, complete payment credentials or security codes.